Customer Service Representative - Newton, IA - On-site - Full-time

 

About the Job

This job is sourced from a job board. Lensa is a career site that promotes opportunities on behalf of employers and partners. This posting is for a Customer Service Representative role with TEKsystems in Newton, IA.

Job Description

As a Customer Service Representative, you will be responsible for handling customer inquiries, processing documentation, and supporting insurance verification. This role requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Answer customer calls and emails promptly, following company standards

• Document all call details according to standard operating procedures

• Provide accurate information about products, services, and general inquiries

• Process orders, route calls, and follow up with customers when needed

• Review documentation for accuracy and completeness

• Verify insurance coverage, eligibility, co-insurance, and deductibles

• Obtain pre-authorizations from insurance carriers when required

• Navigate multiple EMR systems to obtain and record patient documentation

• Enter and update patient information, including authorizations and expiration dates

• Communicate with management about insurance-related trends and issues

• Request new insurance carriers to be added to the system if not listed

• Contact patients when documentation is incomplete, offering guidance and options to continue the process

Pay and Benefits

• Pay Rate: $16.00/hour

• Benefits (eligibility may vary):

  • Medical, Dental & Vision insurance

  • Life Insurance (Voluntary Life & AD&D for employee and dependents)

  • Short- and Long-term Disability

  • Critical Illness, Accident, and Hospital coverage

  • 401(k) Retirement Plan (pre-tax and Roth options)

  • Health Spending Account (HSA)

  • Transportation benefits

  • Employee Assistance Program (EAP)

  • Paid Time Off (PTO), vacation, and sick leave

Work Details

• Workplace Type: Fully onsite

• Location: Newton, IA

• Application Deadline: September 10, 2025

About TEKsystems

TEKsystems is a global leader in technology and talent services, working with over 6,000 clients—including 80% of the Fortune 500. With 80,000 employees worldwide, we help organizations transform their business through strategy, design, and execution. As part of the Allegis Group, we are committed to innovation, collaboration, and creating lasting impact in communities.

TEKsystems is an equal opportunity employer and considers all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected characteristic.

Apply now