Service Support Officer - Frankston, Victoria, Australia - Part-time

 

About the Job

Overview

Wellways is seeking a Service Support Officer for their Mental Health and Wellbeing Local in Frankston. This is a permanent part-time role (equivalent to 2 days per week) supporting people aged 26 and over experiencing mental health challenges, including co-occurring alcohol and drug treatment needs.

Pay: $34.58 - $38.55 per hour (SCHADS Level 2B) + leave loading + super + salary packaging

Key Responsibilities

• Provide high-quality administrative and operational support to ensure the smooth running of the service.

• Support intake conversations and assist clients accessing services.

• Organise and facilitate meetings and group sessions.

• Perform ad hoc tasks as required to support staff, clients, and service operations.

• Maintain accurate records and support data entry requirements.

What We’re Looking For

• Relevant qualifications or commensurate experience in administration/data entry support, ideally in a mental health or similar environment.

• Positive, enthusiastic, and willing to go the extra mile to support others.

• Current valid Driver’s License.

• Police Check (within the last 12 months).

• Working with Children Check (Employee).

• Rights to work in Australia.

• NDIS Worker Screening Check and NDIS Worker Orientation Module Certificate (free online course).

About Wellways

Wellways is a national, for-purpose organisation that connects people, strengthens families, and supports communities. Their services cover mental health, disability, and community care, helping more than 7,000 people each year. The organisation fosters an inclusive culture that values diversity, equity, and the unique strengths of every individual.

Benefits

• Purpose-driven and inclusive workplace culture.

• Salary packaging up to $15,899 per year for pre-tax expenses (e.g., rent, car lease).

• Meal and entertainment allowance via salary packaging up to $2,650 per annum.

• 17.5% leave loading on annual leave (not for casual roles).

• Paid parental leave after 12 months of employment.

• Access to Employee Assistance Program for you and your family.

Culture

• Values inclusivity and safety for LGBTIQ+ and First Nations communities.

• Encourages autonomy, variety, and high levels of responsibility.

• Supportive, challenging, and rewarding environment where all team members can thrive.

How to Apply

• Applications close 31/08/2025.

• For a confidential discussion about the role, contact Matt Taylor, Team Lead, on 0466 421 278.

• Apply via the "Apply" button and access the full position description.

This is an ideal role for someone who is proactive, enjoys a high level of variety, and wants to make a meaningful difference in the mental health and wellbeing sector.

Apply now