Customer Support Specialist - New South Wales, Australia - Hybrid - Full-time

About the Job

Overview

Honey is seeking Customer Support Specialists to join their growing Sydney-based team starting 20 October 2025. This is a mix of full-time and part-time roles. Honey is a disruptor in the home insurance industry, combining smart technology with exceptional human service to create simpler, faster, and more customer-friendly experiences.

Key Responsibilities

• Respond to customer enquiries via phone, web chat, email, and other channels.

• Explain policy features, coverage options, and smart sensor technology in simple, clear terms.

• Provide quotes and guide customers through policy purchase, renewal, and retention.

• Process policy changes, renewals, cancellations, and payment queries.

• Gather and share customer feedback to help shape products and processes.

• Handle concerns with empathy and professionalism, resolving issues independently or collaborating with colleagues.

What You’ll Bring

• At least 2 years of customer service experience (contact centre experience preferred but not essential).

• Strong communication skills, with the ability to explain complex ideas clearly.

• Active listening, empathy, and a customer-focused mindset.

• Proactive problem-solving and the confidence to ask the right questions.

• Attention to detail and accuracy in customer records.

• Flexibility to work on a rotating roster between 8am–7pm (Sydney time).

Why You’ll Love Working at Honey

• Competitive salary package plus performance-based incentives.

• Comprehensive onboarding, training, and ongoing professional development.

• Flexible roster system balancing work-life needs.

• Hybrid work model combining office collaboration with remote flexibility.

• Monthly team lunches, social events, and a culture that values every voice.

• Opportunity to work in a genuinely innovative company where your feedback influences product development.

Our Hive Culture

Honey fosters a culture of innovation and collaboration. Every team member brings unique talent to the hive. Diversity and inclusion are embedded in the company’s DNA.

Requirements & Formalities

• Sydney-based candidates only.

• Must meet AFSL-regulated business requirements, including background checks and National Police Check.

• Candidates must meet “good fame and character” standards.

Honey encourages applications from motivated customer service professionals ready to help reinvent home insurance and deliver exceptional customer experiences.

Apply now