About the job
About ClubReady
ClubReady is leader in providing club management software and professional services for the health, fitness, and personal training industry. Based in St. Louis, we have a 10-year track record of success with an exponential growth trajectory. With a fast-paced environment, we look for internally motivated people who will thrive in a setting that is collaborative, fun, and focused on growing our business.
About The Role
The role of the Chargeback Specialist is to evaluate disputes that arise when a member disputes a transaction. The specialist seeks documentation or proof that the member made a valid purchase and submits a response to the dispute.
What You'll Do
- Daily download and configuration of chargeback reports from multiple merchant processing sites; uploading reports into the ClubReady database tool for marking chargebacks, adding appropriate fees and notating discrepancies
- Daily audit to ensure all chargeback and returns are loaded and the associated invoices are marked in the site. This includes: bad match, refunded match, manually marked, no match
- Daily research chargeback disputes and gather documentation to present evidence to merchant processor on behalf of our CRM merchants for reversal
- Communicate via club notes when a chargeback is represented or liability is accepted.
- Communicate with merchants and administrators via phone, email or support ticket for additional information to dispute chargebacks, if needed, as well as answering questions or troubleshooting issues with accounts when necessary
- Weekly review of chargeback reversal reports including any "win / loss" repmt and "case update" to ensure any case that has been "won" is properly marked in the import tool and the CRM merchant is credited back.
- Completing the chargeback cycle, which includes but not limited to reimbursements, reversals, credits to the system, updating the account, bad matches, refunded matches, pre arbitration, arbitration and partial chargebacks.
Qualifications
- High School Diploma
- Strong computer skills required
- Proficiency in MS Office and Google Docs preferred
- Experience in disputes or in the payments industry preferred
- Excellent communication skills
- Detail-oriented and results-driven
- Ability to listen to customers and resolve conflict
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Clubessential Holdings/ClubReady is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
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