About the job
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Work remotely in a flexible work-from-home (WFH) environment
- Supportive and collaborative work culture that fosters teamwork
- Chance to make a positive impact by assisting Providers, Members, and Health Plans
- Comprehensive training provided to enhance your skills
What To Expect (Job Responsibilities)
- Receive and respond to incoming telephone calls from Providers, Members, and Health Plans
- Communicate professionally and courteously while addressing inquiries and resolving issues
- Record information accurately in proprietary systems and manage time effectively to meet call handling metrics
- Attend weekly meetings to discuss issues and promote teamwork within the department
- Comply with all policies, legal, and compliance requirements while maintaining a safe work environment
What Is Required (Qualifications)
- High School Diploma or equivalent required
- Minimum of 1 year of experience in customer service; inbound call center experience preferred
- Basic computer skills and ability to utilize multiple systems during interactions
- Strong verbal communication skills and excellent listening abilities
- Ability to prioritize, multi-task, and manage time effectively in a changing environment
How To Stand Out (Preferred Qualifications)
- Experience in a healthcare-related customer service role
- Familiarity with call center operations and metrics
- Strong problem-solving skills to develop effective solutions
- Demonstrated ability to maintain confidentiality in all matters
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #CallCenter
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