About the job
Who We Are
At InteLogix, we empower individuals and organizations to reach their full potential. We provide innovative solutions and exceptional services, emphasizing teamwork, integrity, and excellence. Join our dynamic organization and make a difference.
What’s the Role About
If you enjoy solving problems and interacting with people, this role is for you. You will be a creative problem solver, results-oriented, and an empathetic customer partner who connects, navigates, influences, and provides solutions.
What’s in it for YOU
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities
Serve as the primary point of contact for customers with utility service inquiries
Provide exceptional customer service, resolve complaints, and guide customers through solutions
Maintain thorough knowledge of products, services, and policies
Document customer interactions and transactions accurately
Collaborate with other departments to resolve issues and escalate complex problems
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience
Stay updated on product knowledge and industry trends
Work within defined hours with flexibility for weekends and holidays
What We Look For In a Candidate
Must be 18 years or older
High School Diploma or equivalent
Ability to stay engaged on the phone throughout the shift
Computer/technology savvy and able to operate multiple windows and tabs
Excellent attendance
Work At Home Requirements
High speed internet with ethernet connection (10 Mbps download / 5 Mbps upload)
WiFi must be turned off
Windows Updates current
Private, distraction-free workspace with a door
All Job Offers Are Contingent Upon
Completion of drug screen
Completion of background check
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