Customer Service Agent - REMOTE - Guadalajara - Jalisco - Mexico - Remot - Full-time

 

About the Job

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About Gordian Staffing

Gordian Staffing is redefining HR. We focus on helping small and medium-sized enterprises in the United States and Canada make business more accessible by offering specialized services and high-quality people solutions. Our mission is to constantly grow and deliver better results for organizations in their markets.

About Our Client

Our client is a leading provider of community association management services in the United States. They offer a wide range of services, including financial management, compliance oversight, developer support, and lifestyle programming. Their approach combines personalized service with advanced technological solutions, aiming to improve community operations and enhance resident engagement.

Position: Customer Service Representative

We are seeking a Customer Service Representative to join the team and support key activities.

Responsibilities

• Respond to emails and a high volume of incoming calls regarding billing and account inquiries.

• Make outbound calls for follow-ups with homeowners.

• Update database records with accurate homeowner information.

• Monitor payment plans to ensure homeowner compliance.

• Collaborate with the Disclosures and Transfers team to provide accurate information on account sales and takeovers.

• Partner with Administrative Assistants and Community Managers to deliver accurate community information.

• Act as a liaison with the Paralegal department to communicate lien or collection status.

• Perform other related duties as directed.

Schedule

• Monday to Friday: 8:00 a.m. to 5:00 p.m.

• Remote position, but attendance at our CDMX or GDL office is required on the first day.

Benefits

• Competitive salary (based on experience).

• Full law benefits.

• Remote work.

• Job stability.

• Computer equipment provided.

• Major medical insurance.

• 30 days Christmas bonus (Aguinaldo).

After the First 3 Months

• Minor medical insurance (clinic may vary by city).

• Food vouchers (10% of gross salary).

• Restaurant tickets.

• Savings fund (8% of gross salary).

Requirements

• Advanced English (excellent communication skills in writing and speaking).

• 1–2 years of experience in customer service or similar roles.

• Call center background preferred.

• Minimum typing speed of 30 WPM.

• Strong organizational and tracking skills.

• Ability to manage multiple tasks, set priorities, and meet deadlines.

Apply now