Customer Operations Representative Nordics - Oslo, Norway - On-site - Full-time

 

About the Job

Founded in Norway in 1877, Helly Hansen is a global leader in professional-grade apparel designed to help people stay and feel alive in the harshest conditions. From the first supple waterproof fabrics nearly 150 years ago to today’s award-winning LIFA INFINITY PRO™ technology, Helly Hansen has a rich history of innovation, including the first fleece fabrics (1960s), LIFA® base layers (1970s), and the H2Flow™ temperature-regulating system. Today, our gear is trusted by over 55,000 professionals, Olympic athletes, national teams, and mountain guides at more than 200 ski resorts worldwide.

Our products are sold in over 40 countries, covering technical sailing gear, ski apparel, premium workwear, and lifestyle collections.

We are currently seeking a Customer Operations Representative – Nordics to join our multi-national team in Oslo, delivering exceptional service to our Scandinavian wholesale and B2B customers.

Key Objectives

In this role, you will manage order book processes, coordinate deliveries, and oversee aftersales support. You will work closely with our sales teams across Sports, Workwear, and Musto to ensure customers receive the best service possible.

Key Responsibilities

Service Excellence

• Deliver first-class customer service to wholesale and B2B clients in your assigned region.

• Handle inquiries related to deliveries, pricing, discounts, campaigns, and aftersales checks.

• Build strong relationships with colleagues to maintain a “one team” approach.

• Support cross-functional collaboration with Sales, Finance, and Logistics to find the best solutions for customers.

Operations

• Support order entry, ensuring terms and discounts meet seasonal deadlines.

• Monitor product availability and delivery timelines, informing customers and sales teams of changes.

• Release orders on schedule to meet customer needs.

• Manage returns, chargebacks, and reclamations.

• Assist in monthly forecasts and shipping target follow-up.

Skills & Personal Qualities

Service Mindset

• Passion for brands and products.

• Excellent written and verbal communication skills.

• Patience, empathy, and persistence.

Teamwork

• Positive, helpful, and collaborative.

• Proactive in taking initiative.

Operations Focus

• Strong computer skills; ERP system experience is a plus.

• Structured, detail-oriented, and efficient.

Qualifications

• Experience in a customer service role preferred.

• Ability to turn complaints into positive customer experiences.

• Fluency in Norwegian and English (additional Scandinavian languages are a plus).

What We Offer

• A dynamic, creative, and international work environment.

• An inclusive and supportive team culture.

• Opportunities for ownership and empowerment.

• A newly renovated, centrally located Oslo office.

• Comprehensive training and onboarding.

Start Date: As soon as possible.
Application Deadline: August 13, 2025 (applications accepted via portal only, due to data protection regulations).

For questions, contact: Evelin.hio@hellyhansen.com

Apply now