About the Job
The Opportunity
We are seeking a Customer Engagement Advisor to join our Customer Engagement Team and help us deliver the best customer experience in our industry. This role is ideal for someone passionate about electric mobility, interested in technology, and eager to contribute to the change we know is needed.
As a Customer Engagement Advisor, you will be part of a team consisting of a CEC Manager, two 2nd Line Specialists handling escalations, and ten Advisors working together to provide outstanding customer service. The Customer Engagement Center collaborates extensively across all departments at Polestar. This position is based at our Fornebu office, just outside Oslo, and is on-site.
Responsibilities
In this role, you will take ownership of the Polestar Customer Journey, ensuring that customer enquiries are resolved in the best possible way. You will work closely with colleagues within and beyond your team to create a seamless customer experience.
Main Areas of Responsibility:
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Handling enquiries via email, chat, and inbound calls.
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Conducting various outbound follow-up calls.
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Managing specific responsibilities within the team, which may include social media, fleet, partner support, and finance. These focus areas may change over time based on team needs and developments.
The Ideal Candidate
To thrive in this role, you will need the ability to cooperate, adapt, and stay curious. You should be proactive, able to meet deadlines, and willing to pivot when necessary. Specifically, for this role, we value:
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A strong enthusiasm for customer service.
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A positive, professional attitude.
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The ability to think critically and work in a highly structured manner.
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Strong listening skills, patience, and empathy towards customers.
Qualifications
Before becoming a fully operational Customer Engagement Advisor, you will receive comprehensive training to set you up for success. The most important requirements are a willingness to learn, a positive mindset, and strong work capacity.
Additional qualifications include:
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Language: Business proficiency in Norwegian (minimum C1) and English, both written and spoken.
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Experience in a customer service role.
Polestar is an international company with diverse backgrounds represented in our teams, including the Customer Engagement Center. We welcome applicants from all backgrounds and age groups, regardless of prior experience.
Norwegian is the main language for internal and customer communication, while English is used globally in written and spoken communication with other markets. We operate in a dynamic environment—change happens often, but so does progress. Expect an accelerating, exciting workplace.
The Process
If this opportunity aligns with your ambitions, we encourage you to apply. Our selection process is ongoing, and the position will remain open until filled.
The Polestar journey is an electric one.
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