About the job
Candidates for this role must be available to work 8:00 am - 4:30 pm PST OR 8:30 am - 5:00 pm PST
Job Overview
Receives telephone calls and emails from field reps to answer inquiries on various issues, including but not limited to, orders, product information, bills, shipments, return labels, credits, and tracking orders, practice analysis, conversions, event support, assist on onboarding and create Salesforce profiles. Supports supervisor with various leadership functions including but not limited to training, answering team questions, process improvements and standard operating procedure creation. This role is a remote position.
Key Responsibilities
- Receives telephone calls, emails, and cases from team Schein members to answer inquiries on various topics. These tasks will include but not limited to account transfers, practice analysis, conversions, credits, returns, custom quotes, & special-order emails
- Assist Supervisors with approving and releasing pending credits and call tags, 530 pend releases, Data Warehouse reports, reviewing/processing requests in the Dental Merchandise Credit/Rebill Mailbox, bid tool status update, Concur Delegate communication, & follow up training.
- Execute the primary system and procedural training of all new hires under the direction of the Sales Support Supervisor. Trains current Sales Support TSMs on new procedures, and maintain training manuals/materials, updating as needed.
- Assist Sales Support team with everyday questions/concerns and help them with escalations
Minimum Work Experience
Typically 4 or more years of related experience.
Preferred Education
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
The posted range for this position is $40,053 to $62,583 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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