About the job
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Debt Services team provides a proprietary platform and managed service for collections debt placement and sale for key Equifax clients. The platform utilises a data and analytics driven approach to manage placement strategies to maximise client returns whilst ensuring compliance with debt collection guidelines.
The Debt Services Analyst role is to ensure recovery strategies are executed effectively in the platform. To monitor portfolio recovery and performance trends, control that it works as expected, and to find and deliver opportunities for improvement by working with internal stakeholders, clients, and suppliers. Identified opportunities for improvement include; improving robustness and automation of data handling, improving process reporting, utilising additional Equifax data resources and deploying targeted analytics in strategy optimisation. This role will work with the debt services team and key clients to ensure high quality service delivery to customers.
What you'll do?
- Own and drive performance on a portfolio of accounts.
- Create and execute innovative strategies to enhance portfolio performance, in line with our test & learn framework.
- Provide analytical insight and recommendations to the Agency Management and Client Relationship teams to optimize portfolio performance.
- Effectively integrate into the analysis team and proactively manage relationships with stakeholders across all business functions.
- The role has no direct reports they may need to lead the implementation of solutions. The candidate will need confidence and free thinking to understand and define the problem, take ownership, create a solution, and coordinate people to deliver change.
What experience do you need?
- Proficient in database environments and data set manipulation including exposure to tools such as SQL, Tableau and Excel (including macros)
- Solid interpersonal and relationship building skills
- Exceptional numeracy and demonstrable attention to detail
- Experience in delivering high quality analytical output to tight deadlines
- Excellent communication skills, with the ability to simplify complex concepts and communicate them clearly in emails or on conference calls
- Collections experience as an Analyst either from debt collection agencies or credit provider is preferable
What could set you apart?
- Experience in a high performing collections or recoveries environment
- Knowledge of contingent collections processes, suppliers and business drivers
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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