Customer Service Specialist - Elgin, IL - Hybrid - Full-time - $22/hr

About the Job

We are seeking a detail-oriented and customer-focused Customer Service Specialist to join our team. This role supports both internal and external customers by ensuring accurate and timely processing of orders, returns, and inquiries.

Key Responsibilities

• Invoice daily parts shipments

• Handle customer requests via email and phone

• Enter quotes and orders with accurate pricing and lead times

• Process returns and service-related parts orders

• Assist with backorder purchasing as needed

• Manage shared email folders and coordinate pending requests

• Resolve customer issues using available resources

Qualifications

• Associate’s degree or 2+ years of experience in a manufacturing environment

• Proficiency in Microsoft Office Suite

• Strong organizational and communication skills

• Ability to work independently and collaboratively

• Professional phone and email etiquette

Work Hours

• Monday–Friday, 8:00 AM – 5:00 PM

Employee Value Proposition (EVP)

Opportunity for growth and development within the organization

Pay and Benefits

• Pay range: $22.00/hr

• Benefits (eligibility requirements may apply and vary by job classification and length of employment) may include:

  • Medical, dental, and vision insurance

  • Critical illness, accident, and hospital coverage

  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  • Life Insurance (Voluntary Life & AD&D for employee and dependents)

  • Short and long-term disability

  • Health Spending Account (HSA)

  • Transportation benefits

  • Employee Assistance Program

  • Time Off/Leave (PTO, vacation, or sick leave)

Workplace Type

• Hybrid position in Elgin, IL

Application Deadline

• This position is anticipated to close on October 6, 2025

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About TEKsystems

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to take advantage of new opportunities. With 80,000 employees and partnerships with over 6,000 clients, including 80% of the Fortune 500, we deliver full-stack technology and talent services across North America, Europe, and Asia.

We are strategic thinkers and hands-on collaborators, helping customers capitalize on change and master the momentum of technology. TEKsystems and TEKsystems Global Services are Allegis Group companies.

TEKsystems is an Equal Opportunity Employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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