About the Job
As a Customer Service Representative (CSR) at Dacotah Bank, you will connect with customers to build trusted relationships and help them achieve their financial goals. In this role, you will assist customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries.
Customer Service Representatives also receive on-the-job training and skill development, enabling them to advance to higher-level positions and handle more complex activities such as opening and maintaining deposit accounts for consumers and businesses.
The ideal candidate is organized, self-motivated, and productive, with strong attention to detail and a commitment to providing exceptional customer service.
About Dacotah Bank
Dacotah Bank invests in the communities it serves and in its employees and their families—personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role to help you grow your career and open doors for advancement.
Dacotah Bank is a family-friendly community bank with a rich history and a forward-looking vision for the future.
Essential Functions
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World-Class Customer Service
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Develop Customer Relationships
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Manage Retail Transactions
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Deposit Products and Services
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Access to Other Products and Services
Experience, Skills, and Qualifications
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Cash handling, customer service, sales, and/or banking experience preferred
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Excellent interpersonal skills; able to communicate both in person and over the phone
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Detail-oriented and thorough, with a focus on accuracy
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Self-motivated, with an aptitude and willingness to learn and utilize various software applications
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Must be 18 years of age or older
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High school diploma/GED required (Associate degree in a business-related field preferred)
Competitive Benefits Package
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Health Insurance – 100% premium paid for individual or family coverage
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Dental Insurance – 100% premium paid for individual or family coverage
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Paid Time Off – Generous paid vacation and sick time plus 11 paid holidays
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401(K) – Dollar-for-dollar match up to 3% of compensation plus annual retirement contribution eligibility
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Annual Wellness Reimbursement Program
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Annual Dacotah Gear Allowance
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Birthday Day Off
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Additional Perks and Benefits
Related Reading
Work Schedule
Dacotah Bank offers a flexible work-life balance schedule. Working hours are Monday–Friday, 8:00 am – 5:00 pm with a rotating Saturday shift schedule in Aberdeen.
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