Customer Service Representative - Raleigh NC - On-site - Full-time

 

About the Job

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About Us

North Carolina Farm Bureau Insurance has been proudly serving communities across North Carolina since 1953. What started as a way to support farmers and rural communities has now grown into a trusted insurance provider with offices in all 100 counties. We value strong community connections and a people-first approach. Our mission is simple: helping our neighbors and supporting our employees. If you enjoy making a positive impact and want to work in a caring, team-focused environment, we’d love to have you join us!

About the Role

We are looking for a Customer Service Representative to join our contact center team. In this role, you’ll handle customer questions and concerns—mostly related to billing—through phone calls and emails. Your job will be to provide clear solutions, great service, and help keep our customers satisfied.

Education and Experience

• High school diploma or equivalent required

• Previous customer service experience (especially in an office setting) is preferred

Skills and Abilities

• Professional, friendly, and positive attitude

• Strong problem-solving and communication skills

• Ability to manage multiple tasks in a fast-paced environment

• Good teamwork and collaboration skills

• Basic knowledge of Microsoft Word, Excel, and Outlook

• Willingness to learn through on-the-job training

Location and Work Schedule

• Full-time position at our Corporate Office in Raleigh, NC

• 40 hours per week

Key Responsibilities

• Answer phone calls and emails from customers, agents, and third parties

• Explain and resolve billing questions clearly

• Keep accurate records of customer interactions

• Find solutions to policy or billing problems and coordinate with other departments as needed

• Assist customers with website and Customer Portal issues

• Process payments (credit/debit card)

• Help with Claims Loss Notice entry

(Please note: This description highlights the main responsibilities but may be updated by your supervisor as needed.)

Apply now