Jr. Customer Service Representative - West Palm Beach, FL - On-site- Full-time

 About the job

Description

Job Summary:

The Jr. Customer Service Representative assists in supporting our customer service department, ensuring effective communication between clients, project managers, and contractors. Plays a key role in addressing client inquiries, processing requests, and contributing to customer satisfaction throughout the project lifecycle. This position supports all departments within sales and operations.

Location: West Palm Beach, FL (On-Site)

Duties/Responsibilities

• Assist in answering customer inquiries via phone, email, and in-person, providing accurate information and directing them to the appropriate team member.
• Support the coordination and communication between clients, project managers, and contractors to ensure timely project updates and resolutions of concerns.
• Assist with the preparation and review of customer service documentation, including change orders, contracts, and invoices.
• Monitor and track customer complaints or issues, ensuring that they are addressed promptly and effectively.
• Assist in maintaining accurate customer records and project files.
• Help organize and attend customer meetings, ensuring all client needs are met and any follow-up actions are documented.
• Provide administrative support to the customer service and project teams as needed.
• Participate in customer satisfaction surveys and gather feedback to improve processes and services.
• Performs other related duties as assigned.

Qualifications

Required Skills/Abilities:

• Excellent verbal and written communication skills, to include heavy phone use/contact.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Proficient with Microsoft Office Suite or related software.

Education And Experience

• HS diploma (Required)
• Currently enrolled in a degree program in Construction Management, Business Administration, or a related field (Preferred).
• Strong interest in the construction or hurricane protection industry and customer service.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively in a fast-paced environment.
• Previous experience in customer service or the construction industry is a plus but not required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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