Intermediate Collections Process Analyst. - Heredia, Heredia, Costa Rica - On-site - Full-time

 About the job

Seeking a highly analytical individual to support our collections team. You'll be the organizational powerhouse behind our operations, managing crucial administrative tasks that require a keen eye for detail. This includes processing write-offs, handling contract defaults, and updating critical system data. If you're a problem-solver who excels at data management and improving processes, you'll thrive in this role.

What you’ll do

• Manage collections tasks not directly related to direct collections activities including but not limited, contract defaults, cancellations due to bad debt, write-offs, clearing on-account credit balances, issues related to purchase orders, and maintain contact and other system data updated.
• Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis and maintain SOPs updated accordingly.
• Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
• Manage special customer communications campaigns.
• Ensure that data updates including customer contact information, are processed in an accurate and timely manner.
• Help to manage overflow collections activities related to medium and small accounts when needed including answering incoming calls and emails.

What Experience You Need

• 2+ years of experience working in Accounts Receivable , Billing , Collections , or other accounting -related areas.
• Fluent in English (B2/C1) with strong written and verbal communication skills.
• Intermediate proficiency in Microsoft Excel .

W hat could set you apart

• University student or graduate; preferably in business administration, finances, accounting, or related fields.
• Billing experience.
• The ability and flexibility to work on a variety of collections processes.
• Strong analytical and problem solving skills.
• Motivated and Self-Driven to produce quality work and meet deadlines.
• Strong interpersonal skills with a positive and committed attitude.
• Ability to work in an evolving, fast-paced environment.

APPLY NOW