About the Job
About Palmstreet
Palmstreet is the #1 live shopping app for rare plants, handmade crafts, and unique goods. Founded in 2020 by Instagram and Apple veterans, Palmstreet began as a plant identification app and quickly evolved into a trailblazer in live shopping. Fueled by a passionate, plant-loving community, we rapidly expanded into new categories to better serve our fast-growing audience.
Our vision is to become the “World’s Online Main Street,” bringing the charm of in-person shopping to engaging, social online experiences. Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline) and powered by a nimble, empathetic team, we’ve grown our GMV by 500x in the last 18 months.
As we continue shaping the future of social commerce, we’re looking for talented individuals who are excited to grow with us and join our mission.
The Opportunity
Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills, and has a strong desire to provide top-tier service!
This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards, and promoting Palmstreet as the top live-selling app in the marketplace.
The right candidate must be based in Mexico.
Responsibilities
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Respond to user inquiries on our mobile app and desktop.
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Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
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Track and record issues and data to inform the company of problems and requests for improvements.
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Contribute to SOPs to enhance overall team efficiency.
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Collect, organize, and summarize various customer cases to identify trends and potential system bugs.
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Ensure customer issues are resolved promptly through high-quality service.
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Continuously learn and adapt to new knowledge to provide the highest level of service.
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Perform other duties as assigned.
Qualifications
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A reliable computer, smartphone, and high-speed internet connection.
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Excellent American English reading and writing skills.
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Time spent living in the United States.
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2–3 years of customer service experience with the ability to handle multiple issues simultaneously.
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Team player with strong collaboration skills.
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Courteous and detailed written communication skills.
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Strong learning ability and initiative.
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Excellent technical skills, especially with mobile apps.
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Native English speaking, writing, and listening skills.
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Experience working on e-commerce platforms.
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Practical experience in summarizing and optimizing SOPs.
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Interest in plants and/or crafts.
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Time spent living in the US preferred.
Location
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Fully remote role.
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Candidate must be based in Mexico.
Compensation
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Hourly rate: $8–$10 USD/hr.
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Shifts vary but will generally fall between 8AM–8PM ET.
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Schedule includes either Saturday or Sunday.
Why Join Us?
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Shape the future of live shopping: Be part of a dynamic team revolutionizing the online shopping experience, combining creativity and technology to create immersive, interactive platforms.
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Collaborate with industry pioneers: Work alongside a nimble, innovative team backed by leading Silicon Valley VCs, with opportunities to influence the product direction.
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Solve complex challenges: Take on problems that others haven’t solved, driving innovation and pushing boundaries.
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Thrive in a startup culture: Take ownership of your projects while working with a supportive, collaborative team.
Our Commitment to Diversity and Inclusion
Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech.
We do not discriminate on the basis of race, religion, color, gender identity or expression, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
For roles in Canada, we also comply with the Employment Equity Act.
Application Process
If your experience aligns with this role, our hiring team will reach out to schedule an initial screening call and guide you through the interview process.
Due to the high volume of applications, individual updates may not always be possible if you are not selected to move forward.
Stay connected with us on LinkedIn or visit palmstreet.app/careers to explore future opportunities.
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