About the Job
City/State
Charlottesville, VA
Work Shift
First (Days)
Overview
Sentara Health is currently seeking a full-time remote Customer Service Representative to join our team.
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Start Date: 09/08/2025
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Position Status: Full-time, Day Shift
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Location: Remote ONLY in the Charlottesville, VA area — must be within 60 miles of the business office and able to travel on-site if experiencing connectivity issues.
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Standard Working Hours: Must be available to work between 8:00 AM – 5:30 PM
Role Summary
Responsible for all areas of customer service related to research and resolution of telephone inquiries from members or patients. This includes:
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Addressing member eligibility, plan prescription benefits, and claim payment issues
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Updating billing information
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Establishing payment plans and resolving payment inquiries
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Assisting with patient scheduling
Education
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Required: High school diploma or equivalent
Certification/Licensure
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None required
Experience
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Required:
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Two years of customer service experience
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Previous data entry experience
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Preferred:
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Experience in a high-volume call center
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Benefits – Caring For Your Family and Your Career
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Medical, Dental, Vision plans
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Adoption, Fertility, and Surrogacy reimbursement (up to $10,000)
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Paid Time Off and Sick Leave
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Paid Parental & Family Caregiver Leave
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Emergency Backup Care
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Long-Term, Short-Term Disability, and Critical Illness plans
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Life Insurance
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401k/403B with Employer Match
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Tuition Assistance – $5,250/year + discounted educational opportunities through Guild Education
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Student Debt Pay Down – $10,000
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Reimbursement for certifications + free CEUs and professional development
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Pet Insurance
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Legal Resources Plan
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Opportunity to earn an annual discretionary bonus (based on system and employee eligibility criteria)
Equal Opportunity Employer
Sentara Health is proud of its diverse and inclusive workforce of nearly 30,000 members. We ensure our team reflects the communities we serve, promoting diversity, inclusion, and belonging.
Mission: “To improve health every day” – Sentara maintains a tobacco-free environment.
Remote Work Eligibility: Available in multiple U.S. states including VA, NC, SC, TX, FL, and more.
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