About the job
About The Company
Camden is a leading provider of residential communities across the United States, dedicated to delivering exceptional living experiences to our residents. With a strong commitment to innovation, quality, and customer satisfaction, Camden manages a diverse portfolio of properties in key markets nationwide. Our company culture emphasizes integrity, teamwork, and continuous improvement, fostering an environment where employees can thrive and make a meaningful impact. We pride ourselves on creating vibrant communities that residents are proud to call home, supported by dedicated staff and cutting-edge technology.
About The Role
We are seeking highly motivated and customer-focused Customer Relations Advisors to join our team in a remote capacity. This role is pivotal in ensuring our residents and prospects receive outstanding service and support. As a Customer Relations Advisor, you will be the first point of contact for potential and current residents, assisting with leasing inquiries, service requests, and community-related questions. Your ability to communicate effectively, think creatively, and build lasting connections will directly influence the satisfaction and retention of our residents. This position offers the flexibility of working from home across various Camden markets, including Washington D.C., Atlanta, Dallas, Los Angeles, and many more.
The ideal candidate will be detail-oriented, proactive, and possess excellent problem-solving skills. You will be responsible for managing multiple communication channels such as phone, email, SMS, and chat, ensuring timely and professional responses. The role requires a balance of routine tasks and the ability to handle unpredictable situations with composure and professionalism. Additionally, you will contribute to team goals by meeting performance standards related to call quality, handle time, and productivity, while also participating in ongoing training and development activities.
Qualifications
- Bachelor’s degree preferred
- Experience in a customer service or related field required
- Experience in the multi-family industry or contact center environment preferred
- Strong communication skills, both written and verbal
- Proficiency in Microsoft Office Suite (Teams, Word, Excel, Outlook)
- Ability to multi-task effectively across multiple technology platforms
- Flexibility to work various shifts, including nights, weekends, holidays, and overtime
- Stable internet connection with Ethernet cable connection required
- Bilingual in English/Spanish is a plus
- Ability to sit for extended periods and handle repetitive motions
- Personal maturity, emotional stability, and the ability to handle stressful situations
- Willingness to be on camera during meetings and adhere to professional image standards
Responsibilities
- Assist potential residents by providing detailed leasing information, creating quotes, and scheduling appointments
- Showcase community features and amenities tailored to customer needs
- Respond promptly to service requests, maintenance issues, and emergency dispatches from current residents
- Accurately document resident and prospect information for communication and record-keeping purposes
- Maintain excellent customer relations by responding via phone, email, SMS, and chat in a timely and professional manner
- Escalate complex issues through appropriate channels to ensure resolution
- Apply problem-solving skills and sound judgment to handle unpredictable or challenging situations
- Meet or exceed performance standards related to schedule adherence, call quality, and productivity
- Participate actively in team and departmental goals, contributing to continuous improvement
- Engage in ongoing training and professional development activities
- Assist with special projects and other departmental activities as needed
Benefits
- Competitive pay rate ranging from $20 to $29 per hour
- Paid time off and holidays
- Medical, dental, and vision insurance coverage
- 401(k) retirement plan with company match
- Employee share purchase plan
- Opportunities for discretionary bonuses based on individual and company performance
- Flexible work arrangements with remote work options
- Professional development and training programs
Equal Opportunity
Camden is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or any other protected status. All employment decisions are made based on merit, qualifications, and business needs. We encourage all qualified individuals to apply and join our team to help us create vibrant communities and exceptional living experiences for our residents.
Desired Skills and Experience
Customer Service
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