About the Job
Company Overview
United Wholesale Mortgage (UWM) is a leading mortgage lender dedicated to helping Americans achieve the dream of homeownership. The company emphasizes a supportive and dynamic workplace where employees are encouraged to grow professionally and personally.
Position
Customer Care Servicing Specialist – Onsite, Pontiac, MI
Role Summary
As a Customer Care Servicing Specialist, you will serve as the primary point of contact between UWM and its clients. You will maintain long-standing client relationships, provide guidance, and deliver exceptional service. This role is phone-intensive and requires 100% onsite attendance.
Work Schedule
Full-time, 11:00 AM – 8:00 PM
Key Responsibilities
Accept and respond to incoming client calls
Make outbound calls to clients as needed
Respond to client emails in a timely manner
Assist and oversee the sub-servicer
Work on various reports as assigned
Cross-train in other areas of the Servicing team
Required Qualifications
1+ years of customer service experience
Excellent communication and client service skills
Strong analytical abilities
Proficiency in Excel (vlookups, formulas, PivotTables) and MS Office
Self-motivated with a strong work ethic
Ability to multitask and thrive in a fast-paced environment
Positive attitude and willingness to learn
High school diploma or equivalent
Full-time, onsite attendance
Preferred Qualifications
1+ years experience in mortgage servicing
Bilingual in English and Spanish
Perks and Benefits
Paid Time Off (PTO) after 30 days
Parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Medical, dental, vision, and life insurance
401(k) with employer match
Mortgage and local business discounts
Onsite fitness center with classes and sports leagues
Wellness area with primary-care physician, massage therapist, and hair salon
Gourmet cafeteria, convenience store, Starbucks, Dunkin, and indoor/outdoor café with Wi-Fi
Paid training and career development opportunities
Equal Opportunity Statement
UWM is an Equal Opportunity Employer. Employment is at-will, and all duties and responsibilities may be subject to change with reasonable accommodation. Calls may be recorded for quality control purposes.
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