Customer Care Representative - Community of Madrid - Spain - On-site - Full-time

 

About the Job

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including:

• Fast, secure, and affordable global money transfers

• Currency exchange

• Mobile top-up

• Bill payment

• Check cashing services

With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

About This Role

Our friendly CARE team members are committed to providing the most trustworthy, easy, and pleasant experiences for our customers. They are the face of our company and one of our most vibrant teams.

Roles & Responsibilities

• Assist agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve questions and complaints

• Review and correct data of incorrectly processed transactions

• Maintain constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email to resolve customer complaints

• Collaborate with the accounting department to reconcile and balance refunds of cancelled transactions

Position Requirements

• Minimum education: completed high school or college

• Good knowledge of MS Office and Internet Explorer

• At least 1 year work experience in customer services or a call center position

• An additional language is an advantage

• Strong customer orientation skills

• Excellent oral and written communication skills

• Attention to detail

• Good teamwork approach

• Ability to work flexible schedules

• Valid work permit is required

Perks & Benefits

• Work-Life Balance & Fun

• Meal voucher

• Hybrid working model (flexibility & collaboration)

• Exciting social events & seasonal celebrations

• Day off on your birthday

• Regular leadership training

• Internal & external learning opportunities

• Internal & international mobility opportunities

• Annual employee recognition events & performance rewards

• ESPP (Employee Stock Purchase Plan)

• Exclusive discounts on company products & services

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website: www.riamoneytransfer.com

Apply now