CSR II Call Access Center | Patient Access Center | Days | Full-Time | HYBRID - Jacksonville, FL - On-site- Full-time

 About the job

Overview

Summary:

Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members.

Responsibilities

Responsibilities:

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Responsible for maintaining up to date reference materials.
• With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.
• With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.
• With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center.
• Performs all Patient Access Center CSR duties.

Qualifications

Qualifications:

• Experience Requirements:
• 1 year-Data entry
• 2 years-University of Florida Jacksonville Call Center
• 1 year-Clerical/customer service experience -ideally in a health care related industry
• Education:
• High School Diploma or GED equivalent - required
• Additional Duties:
• Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

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