Assistant Front Office Manager - Norway - On-site - Full-time

 About the Job

Organization: Hyatt Regency Changbaishan

Summary
We are seeking an Assistant Front Office Manager to support the smooth and efficient running of the Front Office, in alignment with Hyatt International’s corporate strategies and brand standards. This role works closely with the Front Office Manager to oversee daily front desk operations, ensuring exceptional service for guests while meeting the expectations of employees, owners, and stakeholders.

Key Responsibilities

• Assist in managing day-to-day Front Desk operations to ensure service excellence.

• Support the Front Office Manager in implementing Hyatt’s brand standards and operational strategies.

• Supervise and guide front desk staff to maintain high guest satisfaction.

• Address guest inquiries, requests, and concerns professionally and promptly.

• Coordinate with other departments to ensure seamless guest experiences.

• Contribute to departmental efficiency, productivity, and service quality.

Qualifications

• Minimum 2 years of work experience as Assistant Manager or equivalent in the hospitality industry.

• Strong communication and interpersonal skills.

• Proven ability to deliver excellent customer service and resolve guest concerns effectively.

• Ability to lead, motivate, and support a team in a fast-paced environment.

Apply now