Remote Customer Service Representative - Remote - Full-time

About the job

Employer Industry: Health Insurance Technology

Why Consider This Job Opportunity

Salary up to $16.50 per hour, plus performance incentives
Opportunity for career advancement and growth within the organization
Work remotely from the comfort of your home
Collaborative and supportive team environment
Comprehensive benefits including 401K match and paid time off (PTO)
Paid training provided to ensure your success

What To Expect (Job Responsibilities)

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• Handle inbound and outbound calls while delivering exceptional customer service
• Manage customer accounts and provide technical support as needed
• Perform application data entry and respond to online chat inquiries
• Follow defined procedures and policies to ensure compliance
• Demonstrate creative problem-solving skills and adapt to changing projects

What Is Required (Qualifications)

• Must be 18 years of age or older
• Completion of a background check and drug test within 3 days
• Dedicated, private, and secure workspace for remote work
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
• Moderate to advanced computer skills and a high level of professionalism

How To Stand Out (Preferred Qualifications)

• Previous experience in customer support or technical support roles
• Familiarity with group and/or individual health insurance, or the Affordable Care Act
• Experience working in a call center environment
• Knowledge of CRM systems and practices
• Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PerformanceIncentives

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