Remote Customer Service Advocate - Wilkes-Barre, PA - Remote - Full-time

 About the job

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Wilkes-Barre, PA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

| Health, Dental, Vision Coverage, and other employee benefits!

Ready for a Mission That Matters?

Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

• This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
• You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
• Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons

• A keen ear for listening and a knack for finding solutions
• The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
• A passion for helping others and making their day better

Your Arsenal

• High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
• At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
• You're a tech whiz and can handle our MANY web-based systems like a boss
• You're all about the details and can keep track of everything

The Cherry on Top

Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
A background in social work, behavioral health, or anything else that shows you're all about helping others
You're a customer service ninja with mad problem-solving skills

Why DVS?

• We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
• We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)

You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

Starts: 11 August 2025 Training: 8:00 am to 4:30 pm (5 weeks) Regular Schedule: 8:30 am - 5:00 pm Mon, Tues, Thurs, & Fri and 11:30 am - 8:00 pm on WedAll times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.

If you have questions about this posting, please contact support@lensa.com

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