About the job
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- JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is
- hiring a Customer Service Representative. The Customer Service
- Representative is responsible for interacting with customers via
- telephone or email to address inquiries and resolve concerns regarding
- Employee Benefits Corporation\'s products and services. This position
- has frequent customer contact and interacts across multiple departments
- on a daily basis. This person may work in our Middleton, WI office,
- fully remote (Wisconsin locations only), or a combination of the two
- depending on availability. Responsibilities Include: Manage a high
- volume of calls in a timely and effective manner Establish rapport and
- trust with all customers, ensuring a high quality and meaningful
- experience is delivered with every interaction Obtain information from
- multiple systems and relay to customers in a seamless manner. Maintain
- and proactively manage CRM database, documenting each customer
- interaction and action in a timely, compliant manner and in adherence
- with departmental standards Obtain and maintain current and ongoing
- product and regulation related knowledge at a level of proficiency to
- resolve requests and inquiries De-escalate situations involving
- dissatisfied customers, offering patient assistance and support
- Qualifications: High School diploma or equivalent 2 years customer
- service experience Ability to remain calm when dealing with challenging
- customers Excellent listening, verbal and written communication skills
- Strong attention to detail Ability to articulate relevant information in
- an organized and concise manner Demonstrated experience de-escalating
- customer issues Enthusiasm for working in a fast-paced, structured
- environment Strong ability to multi-task Strong critical thinking skills
- to help manage difficult situations Computer proficiency in
- Windows-based applications along with a demonstrated ability to learn
- new software programs Basic working knowledge of Microsoft Word and
- Outlook Preferred Qualifications: Associate degree in Business or
- related field Previous experience in a high volume call center
- Demonstrated ability to guide customers through troubleshooting and
- Navigating Various Company Systems And The Mobile Application Experience
- providing customer service for a variety of products in the financial
- services or healthcare industry We Offer: A friendly, collaborative team
- Environment A Competitive Compensation And Benefits Package That
- includes employee-ownership Opportunities for personal and professional
- growth Flexible scheduling to encourage and support a healthy work-life
- balance More About Us: Employee Benefits Corporation administers a
- variety of employee benefits, from IRS-approved, tax-advantaged plans to
- COBRA and state-regulated continuation administration through
- informative education materials, dedicated reporting, creative plan
- design and expert\... For full info follow application link. We are an
- equal-opportunity employer. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
- Online: ipc.us/t/F7CA5855A0B34FE2
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