Customer Care Representative - Richmond, VA - Remote - Full-time

 About the job

CUSTOMER SERVICE: CONTACT CENTER INBOUND and OUTBOUND SUPPORT IN THE HEALTHCARE FIELD

HIRING IMMEDIATELY - SERIOUS INQUIRIES ONLY

This Customer Service position is looking for a skilled problem solver to join our team as a Wellness Associate. We need enthusiastic and empathetic individuals who can listen to member issues and offer a solution to each problem.

Pay Rate:

This position pay rate starts @ $18.00 per hour and is full-time Monday through Friday 8:00am-5:00pm EST. Computer equipment will be provided to you.

Job Responsibilities:

Connect with and deliver above-and-beyond member service through phone, text and email regarding program enrollment
Coordinate with Registered Dietitians to ensure members receive the best possible attention and personalized interaction
Maintain a high level of professionalism and empathy with members and establish a positive rapport with every member

Job Expectations:

• Must have your own high speed internet connection with lane (wired)
• Ability to start immediately
• Utilize and master our internal platform/app to efficiently, effectively and consistently deliver exceptional service while meeting company quality standards
• Provide seamless support between multiple communication channels: including phone, text, email, and web platform/app
• Flexible, versatile, positive, passionate, and willing to do whatever it takes to get the job done
• Provide an excellent customer experience in all interactions
• Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements

Key Competencies:

• Effective communication skills
• Strong coordination and logistics skills
• Resourcefulness
• Technically proficient
• Willingness to learn new software programs
• A bachelor’s degree is preferred or equivalent work experience will be considered
• Experience with vulnerable, elderly populations and healthcare, a plus
• Fluency in Spanish also a plus

Send your resume to Cathy Farmer, Director of Human Resources: cfarmer@cuoregroup.com and Justin DeFord justind@cuoregroup.com

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