About the job
Employer Industry: Property and Casualty Insurance
Why Consider This Job Opportunity
- Health, Dental, and Vision Insurance included
- Paid Vacation and Disability Insurance
- Employer-matching 401(k) program
- Company-paid licensing courses and exams (loan forgiven after one year of service)
- Fully remote position with flexible scheduling
- Opportunities for professional growth and leadership development
What To Expect (Job Responsibilities)
- Provide daily operational oversight and support to the customer service team
- Respond to escalated customer calls and assist team members with resolution strategies
- Monitor performance metrics including call times, breaks, and adherence to schedule
- Deliver one-on-one coaching and conduct regular side-by-side evaluations
- Support the onboarding and training of new hires to ensure role readiness
What Is Required (Qualifications)
- High school diploma or equivalent required
- Active Property and Casualty Producer License, or willingness to obtain it
- At least 3 years of call center or 2 years of customer service experience
- Proven ability to coach, mentor, and lead a team effectively
- Strong written and verbal communication skills
How To Stand Out (Preferred Qualifications)
- Bilingual in English and Spanish is a plus
- Proficient in Microsoft Office, Outlook, and data entry systems
- Excellent soft skills including active listening, problem-solving, and professionalism
- Comfortable multitasking between systems and applications during live calls
- Commitment to complete pre-licensing requirements within designated timelines
#PropertyAndCasualty #CustomerService #RemoteWork #CareerGrowth #InsuranceIndustry
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