Customer Service Team Lead (Remote - Georgia, US) - Remote - Full-time

About the job

Employer Industry: Property and Casualty Insurance

Why Consider This Job Opportunity

• Health, Dental, and Vision Insurance included
• Paid Vacation and Disability Insurance
• Employer-matching 401(k) program
• Company-paid licensing courses and exams (loan forgiven after one year of service)
• Fully remote position with flexible scheduling
• Opportunities for professional growth and leadership development

What To Expect (Job Responsibilities)

• Provide daily operational oversight and support to the customer service team
• Respond to escalated customer calls and assist team members with resolution strategies
• Monitor performance metrics including call times, breaks, and adherence to schedule
• Deliver one-on-one coaching and conduct regular side-by-side evaluations
• Support the onboarding and training of new hires to ensure role readiness

What Is Required (Qualifications)

• High school diploma or equivalent required
• Active Property and Casualty Producer License, or willingness to obtain it
• At least 3 years of call center or 2 years of customer service experience
• Proven ability to coach, mentor, and lead a team effectively
• Strong written and verbal communication skills

How To Stand Out (Preferred Qualifications)

• Bilingual in English and Spanish is a plus
• Proficient in Microsoft Office, Outlook, and data entry systems
• Excellent soft skills including active listening, problem-solving, and professionalism
• Comfortable multitasking between systems and applications during live calls
• Commitment to complete pre-licensing requirements within designated timelines

#PropertyAndCasualty #CustomerService #RemoteWork #CareerGrowth #InsuranceIndustry

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