About the job
Employer Industry: Retail and E-commerce
Why Consider This Job Opportunity
- Starting salary of $15.00 per hour, with shift differentials available
- Comprehensive Total Rewards package, including health care benefits starting on day one
- Opportunity for career advancement and upward mobility within the QVC Group family of brands
- Flexible remote work environment with a set full-time schedule
- Paid training program to ensure success in the role
- Inclusive workplace culture committed to diversity and belonging
What To Expect (Job Responsibilities)
- Handle high volumes of inbound customer inquiries while providing excellent service
- Assist customers with their orders, account questions, and problem-solving
- Promote additional products during customer interactions
- Navigate multiple systems and screens while assisting customers
- Report to an assigned Customer Service Supervisor and work from home
What Is Required (Qualifications)
Ability to problem-solve and de-escalate unique situations in a fast-paced environment
Must be available to work weekends, holidays, and additional hours as needed
Proficient in communicating with diverse customer styles, peers, and leaders
Capability to sit for long periods and maintain a distraction-free work environment
Familiarity with Cornerstone Brands computer system requirements
How To Stand Out (Preferred Qualifications)
Experience in customer service or retail environments
Familiarity with troubleshooting technical issues and working in a virtual environment
Previous experience in a high-volume call center setting
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