Customer Service Professional -

About the job

About The Company

TEKsystems is a leading provider of business and technology services, accelerating transformation for our clients through strategic design, execution, and operations. With a global presence and a team of 80,000 professionals, we serve over 6,000 customers, including 80% of the Fortune 500. We are passionate collaborators, helping businesses navigate change and deliver measurable outcomes. TEKsystems and TEKsystems Global Services are Allegis Group companies.

We are currently partnering with a nonprofit health insurance company affiliated with the Blue Cross Blue Shield Association to hire remote Customer Service Professionals.

About The Role

We are hiring Customer Service Professionals I to support members and providers with benefit, claims, and eligibility inquiries. This is a fully remote, temporary role available to candidates residing in Oregon, Washington, Idaho, and Utah. The role involves high-volume phone-based interaction and requires empathy, clarity, and accuracy in customer communication.

Responsibilities

• Provide accurate information regarding benefits, claims, and eligibility on recorded phone lines
• Deliver professional and empathetic service to members, providers, and third parties
• Handle a high volume of inbound and outbound calls (80–90% of work is phone-based)
• Represent the company as a primary contact point, contributing to customer retention
• Use web-based tools and internal systems to document and manage customer interactions

Qualifications

• High school diploma or equivalent
• 1+ years of recent customer service experience in a call center or customer-facing environment (healthcare, insurance, banking, or hospital settings preferred)
• Comfortable working in a Windows-based environment using multiple systems
• Experience with Salesforce and/or Radar is preferred but not required
• Strong communication skills, attention to detail, and ability to multitask effectively
  
  

Benefits

This is a temporary position. If eligible, you may receive the following benefits:

• Hourly pay between $17.00 – $19.00, based on experience
• Medical, dental, and vision coverage
• Critical illness, accident, and hospital insurance options
• 401(k) plan with pre-tax and Roth options
• Voluntary life and AD&D insurance for employee and dependents
• Short- and long-term disability coverage
• Health Savings Account (HSA)
• Transportation benefits
• Paid time off (PTO), vacation, and/or sick leave
• Employee Assistance Program

Equal Opportunity

TEKsystems is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Desired Skills and Experience

Customer Service

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