Call Center Representative *** Remote *** - Full-time

 

About the job

Employer Industry: Document Handling and Office Technology

Why Consider This Job Opportunity

• Opportunity for career development and promotion within the organization
• Excellent corporate discounts and an employee recognition and rewards program
• Part-time schedule with flexible hours (3pm - 7pm EST) to accommodate business needs
• Dynamic, innovative, and upbeat work atmosphere
• Comprehensive in-house training provided
• Chance to be part of the nation's largest independent provider of office technology

What To Expect (Job Responsibilities)

• Provide effective customer service to all internal and external customers using in-depth knowledge of company products
• Identify customer needs and respond with urgency and efficiency
• Field and transfer calls to the appropriate departments quickly
• Collaborate with the Tier 2 team to address escalated technical issues
• Track, route, and escalate unresolved issues to management while following established guidelines

What Is Required (Qualifications)

• High School Diploma or equivalent combination of education and experience (2-3 years related experience preferred)
• Experience in a call center environment is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Strong organizational and time management skills
• Professional verbal and written communication skills

How To Stand Out (Preferred Qualifications)

• Experience in customer service roles
• Ability to empathize with customers and navigate multiple systems
• Capacity to work in a fast-paced environment and multi-task effectively

#DocumentHandling #CustomerService #CareerDevelopment #FlexibleSchedule #OfficeTechnology

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