About the job
We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience in a face-to-face environment who can take initiative and understand our customers’ needs. If you have experience working closely with customers and providing tailored solutions that exceed expectations, we would love to hear from you! No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers. You’ll be joining a team where your contributions make a difference!
Responsibilities
As a Shane Co. Customer Service Associate You Will…
- Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
- Support Floor Sales activities
- Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
- Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
Behavioral Characteristics
People-focused, communicative, and team-oriented individuals will see the most success in this role. Strong communication, patience, and resourcefulness are imperative for this role, as are organizational skills and attention to detail. Successful candidates for this role also find fulfillment in areas such as following procedures, working closely with others, and working on a variety of tasks throughout the day. A focus on task-management is required, along with the ability to focus on people and relationships.
Why Work for Shane Co.?
Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
Base Pay range for this role is $21 to $23 for Customer Service Associate and $22 to $25 for Senior Customer Service Associate, which applies to this specific role in this location only.
Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:
Beyond Pay
Employer will not sponsor via or work authorization.
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