About the job
***NEW HIRE INCENTIVE $5,000 Sign-on bonus***
Duties:
- Screen non-emergency phone calls from the public, assess situations, and determine appropriate responses required by Police Personnel.
- Execute all duties in compliance with CJIS and departmental policies.
- Monitors and operate multiple local, state, and national criminal justice databases including Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), Driver and Vehicle Information Database (DAVID), and Criminal Justice System (CJIS).
- Monitor and operate multiple law enforcement radio equipment to communicate and disseminate pertinent information to police personnel.
- Monitor various security systems and/or surveillance cameras.
- Assist the public via telephone and direct requests for various police department services or provides general information and services.
- Assist field units utilizing various law enforcement resources.
- Coordinate services for law enforcement personnel including but not limited to towing, public works, traffic control, and animal control requests.
- Prepare official report and maintain multiple logs for proper law enforcement record keeping. Perform various departmental callouts for critical incidents.
- Secure and coordinate overtime assignment requests for police personnel to ensure adequate staffing.
- Document Citizen complaints and/or commendations received over the telephone and forward by email. Perform related work as required.
Knowledge, Abilities, and Skills:
- Knowledge of city streets and local area. Ability to speak, read, and write in English clearly and effectively.
- Ability to monitor and disseminate radio communications. Ability to follow complex oral and written instructions.
- Ability to think clearly and logically under stress.
- Must be physically able to operate a variety of equipment including computers, printers, fax, scanners, radios, telephones, and other general office equipment.
- Skill in interpersonal interactions to elicit critical information from sick, injured, and/or highly emotional individuals who may be in a life-threatening situation.
- Skill in accurately and rapidly carrying out requests for information or assistance.
- Ability to write thorough reports.
- Ability to sit sedentarily for long periods of time.
- Ability to work in a quiet to moderately loud environment.
- Knowledge of teletype operation and required processes for NCIC/FCIC function is preferred but not required.
- Ability to work 12-hour shifts that include overnight, holiday and weekend hours.
- Additional information: Benefits include 12% City 401 (a) contribution, no employee contribution required.
Special Requirements
Qualification Requirements: 1. High School diploma or GED 2. Proficient with standard office suites and prior experience with proprietary software including Excel, Outlook, and Word. 3. Prior administrative work experience preferred. 4. Must be able to pass State mandated background investigation. 5. Must be able to pass FCIC/NCIC certificate training. Applicants must complete Police Employment application before calling for testing. Once the Police Employment application (31 pages) is completed, applicants must schedule an appointment for the Basic Skills & Typing test and successfully complete this requirement. Applications are sent to the Police Department for additional consideration after an applicant successfully completes the tests. Testing is available Monday – Thursday 8am-2pm. Call (954) 392-2090 to schedule an appointment for the testing.
Miscellaneous Information
Submit the POLICE EMPLOYMENT application with required document copies to: Human Resources 601 City Center Way, 3rd floor Pembroke Pines, FL 33025 Applications are available in Human Resources or fill online on our web site at www.ppines.com. *Please note the Police Employment application is electronic, be sure to attach all required documents & notarized pages. Once completed, call us for a testing date. Applications will be submitted to the Police Department once they are completed and all testing is done (with passing grade). Interested employees must complete an Updated Application Form for Employees Only and submit with a resume to Human Resources. Individuals with disabilities requiring accommodations please contact Human Resources. The City of Pembroke Pines is an Equal Opportunity Employer and a Drug Free Workplace.
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