About the job
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Are you ready to lead in a role where you can make a tangible impact every day? Thermo Fisher Scientific is looking for an exceptionally dedicated and hardworking individual to join our team in Cambridge as a Lead Service Support Representative. This is an outstanding opportunity to be part of a dynamic team that values integrity, innovation, and collaboration.
Key Responsibilities
- Coordinate vendor scheduling and lab escorting to ensure timely completion of services.
- Manage work orders and resolve issues using CMMS software.
- Utilize inventory tools to collect asset data in laboratory environments and maintain strong data quality.
- Export and analyze data for accurate cleansing and prepare it for submission.
- Ensure complete and accurate data entry into the asset management database.
- Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff.
- Ensure customer satisfaction, loyalty, and overall asset data integrity and accuracy.
- Develop action plans and supervise mechanisms to drive continuous improvement.
- Ensure compliance with all regulatory guidelines specific to asset management and services programs.
- Drive problem resolution as needed.
- Perform other duties as assigned by Thermo Fisher management.
Minimum Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- 2 + years demonstrated experience in a laboratory operational setting or relevant work experience
- Experience in Life Sciences, Healthcare, or related fields.
- Previous customer service experience preferred.
- Proficiency in reading, writing, and speaking English.
- Display a high level of confidentiality.
- Strong desire to serve the customer and deliver excellent customer service.
- Proficient in handling various responsibilities and meeting timeframes.
- Proficiency with computers and Microsoft Office suite, especially Excel.
Why Join Us
- Be part of a company that is dedicated to innovation and excellence.
- Work in a collaborative and supportive environment.
- Opportunities for professional growth and development.
- Make an impact on the world through your work.
BENEFITS: We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
- A choice of national medical, dental, and vision plans.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- Paid time off (PTO), paid holidays annually, accident and life insurance, and short- and long-term disability in accordance with company policy.
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
Apply Today: If you are passionate about providing exceptional service and have the skills and experience we are looking for, we encourage you to apply. Join Thermo Fisher Scientific and help us make a difference.
Thermo Fisher Scientific is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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