About the job
Posting Date
08/20/25
Application Deadline
08/24/25
Pay Range
Anticipated Hiring Range: $19.75 - $25.13 hourly
Full Pay Range: $19.75 - $30.50 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
Human Services
About The Position
Are you the type of person who is always upbeat and positive? YOU have a chance to be the first smiling face that meets and greets all the job seekers coming through the door!
As the Program Services Representative, you will greet and direct customers to the ARIZONA@WORK – Maricopa County Workforce Services. This program is funded by the Workforce Innovation and Opportunity Act (WIOA) to assist customers in entering or re-entering education and the workforce. This is an exciting opportunity for someone passionate about helping others achieve their educational and employment goals.
About Us
The Workforce Development Division is part of the statewide workforce development network, ARIZONA@WORK. We provide services that benefit both employers and job seekers throughout Maricopa County. For our employment partners, we provide services such as recruiting, developing, and retaining the best employees for their needs. Our team provides job seeker services and resources to pursue educational and employment opportunities. By developing our state's workforce and matching employers with job seekers, we strengthen Maricopa County's and Arizona's economy.
The Maricopa County Human Services Department (HSD) builds resiliency in the community and promotes the well-being of County residents experiencing adversity through a variety of programs and services to help people and families thrive. These opportunities include early childhood education, housing, homeownership, independent living services for seniors and adults with disabilities, career development for job seekers with barriers to employment, crisis rental and utility assistance, and support for people experiencing homelessness. HSD is committed to delivering innovative and comprehensive services in a collaborative approach that preserves dignity, promotes respect, and facilitates social and economic mobility.
In 2025, the Human Services Department was the proud recipient of 23 Achievement Awards from the National Association of Counties (NACo), highlighting the Department’s commitment to providing support for low-income and at-risk communities. Maricopa County Human Services was honored for a wide variety of programs showcasing their valuable work including Regional Solutions to Homelessness in Rural and Underserved Communities, Pathway to Rapid Reemployment, Tonopah Fire Station Improvements, Refugee Relocation Assistance Program, Early Education Division’s EVIT Expanded Partnership, and several other initiatives.
Join our team and unlock your potential!
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
Paid vacation, sick time, and parental leave
Extensive wellness program, including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us | Maricopa County, AZ
We Require
Two years of experience performing office, administrative, or clerical duties that include customer service and data entry
High school diploma or GED
Post-secondary education may substitute for the experience requirement on a year-for-year basis
We Also Value
Three years of experience performing office, administrative, or clerical duties that include customer service and data entry
Intermediate skills in Windows and Microsoft Office, including Word, Excel, Outlook, and Internet Explorer
Job Contributions
Greets and directs customers, including job seekers, community members, and employers, to Workforce Services
Registers and verifies enrollment of customers in the Arizona Job Connection (AJC) system
Responds to in-person and telephonic inquiries and provides customers with community resource information
Schedules customer appointments/workshops, conference rooms, and classrooms for program needs
Helps customers with resource room computers, materials and completing paperwork and other documentation
Assists with program orientations and one-on-one sessions with customers
Supports community outreach activities to recruit participants who are not engaged in the program and educate them about the program's benefits
Maintains inventories, completes purchase requests for supplies, and prepares materials to distribute to customers
Performs data entry and report creation in multiple data management systems
Maintains accurate electronic and hard-copy records
Ensures all visitors sign in and out of the Career Development Centers
Working Conditions
Must successfully complete background check and fingerprint identification to secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card
The position is primarily in an office environment; however, occasional travel will be required for meetings and assignments in various work locations
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
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