About the job
Job Description
The IT Customer Service Specialist is responsible for delivering technical support and assistance to end-users across the organization. This role involves diagnosing and resolving hardware, software, and network-related issues, ensuring the optimal performance and utilization of IT resources and services. The specialist serves as a key point of contact for users experiencing technical difficulties, providing timely solutions and maintaining high levels of customer satisfaction.
Duties
- Provides technical customer support via phone, ticket, and walk-in to assist in troubleshooting hardware/software issues on laptop and desktop computers (PC and Apple) and mobile devices.
- Actively collaborates with team members via internal collaboration tools to answer questions and provide guidance.
- Provides feedback on development, communication, and execution of technical support and service delivery processes
- Works closely with senior IT staff to monitor, analyze, and respond to incidents and tickets this includes running reports, reviewing open tickets, and ensuring customer satisfaction and feedback
- Assists in special projects or other duties as assigned
- Performs various duties as needed to successfully fulfill the function of the position
Job Requirements
Required Education: High School Diploma
Knowledge, Skills
- Excellent verbal and written communication skills.
- Demonstrates sound judgement in selecting methods and techniques for obtaining solutions and escalating issues
- Basic knowledge in Microsoft Office and other computer so􀀂ware/databases
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and technical problem-solving skills
- Ability to maintain confidentiality and good customer service skills
- Ability to function well in a high-paced and at times stressful environment
- Ability to work well both independently and as part of a team
- Willingness to learn new technologies and improve technical skills
- Customer-focused attitude with strong attention to detail
Working Conditions
- Prolonged periods of sitting at a desk and working on a computer.
- Travel across campus & other vendor sites
- Schedule flexibility to attend meetings outside of standard business hours as required
- May be required to work-after hours to support department needs and system outages
Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
Hiring contingent upon a Background Check?
Yes
Special Indications
None
Job Posting
Aug 21, 2025
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