About the Job
About TourRadar
TourRadar is a Series D, venture-backed tech company redefining how people discover and book organized adventures, disrupting a $200 billion industry in the process. As the leading Organized Adventure Platform, we empower operators to manage, market, and sell their multi-day tours directly to travelers (B2C) or through our global network of distribution partners (B2B2C).
Booking an organized tour has traditionally been a fragmented and time-consuming experience. Where will I stay? What activities are included? Are meals covered? Can I trust the operator?
TourRadar solves this by making the process seamless, intuitive, and centralized. We’ve partnered with 2,500+ trusted operators to offer over 50,000 adventures across 160+ countries, each with clear itineraries, verified reviews, and secure online booking. Since our founding in 2010, we’ve led the shift from offline to online, launching the industry’s first marketplace for multi-day tours. In 2021, we introduced our Organized Adventure Platform, connecting travelers, operators, travel agents, and creators in one integrated tech ecosystem.
We’re proudly global, with a team representing over 30 nationalities and offices in Europe, North America, and Australia. At TourRadar, we’re committed to building world-class products and experiences, and to the people behind them. As we continue to scale, we’re on the lookout for talented individuals ready to help us shape the future of adventure travel.
Working at TourRadar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.
We are currently looking for a Customer Support Agent (Full-Time) to join our team in Vienna, Austria.
What Your Adventure Will Look Like
All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email
Able to engage with customers and proactively move them down the sales funnel
Converting customers who have either chosen a specific tour on TourRadar.com or are comparing options, by guiding them to the perfect choice and securing the booking
Answering customer questions and providing information in a professional manner
Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
Handling booking cancellations, changes, payment issues, and adjustments
What You’ll Need To Bring To Your Adventure
You have at least 1-2 years of experience in customer service or a sales background
You are sales driven with ability to sell via phone
You are passionate about providing mind-blowing customer service and going the extra mile for your customers
Love traveling and connecting with like-minded people – bonus points if you’ve been on a multi-day tour
You’re tech-savvy and comfortable working on a Mac, with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency
You have multitasking abilities and are capable of handling high volumes of enquiries
You are open-minded, love challenges, enthusiastic to learn and interested in travelling
You don’t know the meaning of “I can’t find the answer”
Work permission for the appropriate country to which you are applying
Bonus skill: If you speak French, Spanish, and/or German fluently, that’s a welcome addition
If you don’t check every single box, we still encourage you to apply as we value diversity and different perspectives!
What You’ll Discover On Your Journey With Us
Awesome Office
Located in the heart of the 1st District, our headquarters offer a collaborative and fun atmosphere. Expect an open-plan office, plenty of energy, a few friendly pups from our “barketing department,” spirited foosball matches, and deluxe coffee machines to keep the team buzzing.
Flexibility, Your Way
Enjoy the best of both worlds with a hybrid work model: three days a week in the office for collaboration, and two days of focused work from wherever suits you best. Plus, take advantage of up to one month of remote work per year from any location.
Prioritizing Your Mental Health
We care about your well-being. That’s why we’ve partnered with Oliva, a leading mental health platform offering confidential access to coaching, therapy, and mental wellness resources whenever you need them.
Growth & Development
Your career journey matters to us. Through our annual Development and Reflection Talks (DaRT), we help you explore individual growth paths, skill development, and future opportunities. In our fast-growing environment, cross-functional collaboration and learning are built into the everyday.
Sustainable & Supported Commuting
We fully cover your Wiener Linien annual pass or contribute toward your Klimaticket, plus a €25 monthly home office allowance to support your remote setup.
Diverse & Inclusive by Nature
With over 30 nationalities represented across our global offices, TourRadar is a proudly international team. English is our primary working language, but you’ll hear many more in the mix, whether you're in the office or dialing in from afar.
Team Connection & Culture
Team Events: From trivia nights and wine tastings to rock climbing and hiking, our monthly team events (virtual and in-person) are designed to keep us connected, curious, and having fun.
TourRadar Culture: Help shape how we work through our internal communities focused on wellbeing, growth, and inclusivity. Your voice matters here.
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