About the job
About The Company
CSC is a leading global provider of business, legal, and financial services, headquartered in Wilmington, Delaware, USA. With a presence in over 140 jurisdictions across the Americas, Europe, Asia Pacific, and the Middle East, CSC serves a diverse client base worldwide. The company employs more than 8,000 professionals dedicated to delivering knowledge-based solutions that help clients operate more efficiently and effectively. Recognized for its commitment to excellence, innovation, and community engagement, CSC has established a reputation as the business behind business®. The organization fosters a dynamic, inclusive, and growth-oriented environment, emphasizing diversity, continuous improvement, and a strong sense of belonging among its employees.
About The Role
The Customer Success Specialist position at CSC is a vital role within the UCC department, designed to enhance client satisfaction and ensure seamless service delivery. This on-site role, with options for remote work depending on location, involves direct interaction with external corporate clients and internal teams to provide tailored solutions that support their operational needs. The successful candidate will be responsible for building strong relationships, understanding client requirements, and delivering exceptional service to foster long-term partnerships. This role offers an excellent opportunity for individuals with a background in retail, hospitality, or restaurant industries to transfer their customer service skills into a professional B2B environment. The position operates Monday through Friday from 9:00 am to 6:00 pm CST, with a focus on prompt, professional, and effective communication. CSC provides comprehensive training, mentorship, and growth opportunities, empowering employees to excel and advance within the organization.
Qualifications
- Previous experience in customer service or administrative roles
- Energetic self-starter with a proactive attitude
- Exceptional attention to detail and accuracy
- Strong prioritization and time-management skills
- Ability to multitask and adapt quickly in a fast-paced environment
- Effective problem-solving capabilities
- Proficiency in MS Office Suite, including Word and Excel
- Strong verbal and written communication skills
- Experience with Salesforce is a plus
- High school diploma or equivalent; higher education preferred
- Previous experience in customer service or administrative roles
- Energetic self-starter with a proactive attitude
- Exceptional attention to detail and accuracy
- Strong prioritization and time-management skills
- Ability to multitask and adapt quickly in a fast-paced environment
- Effective problem-solving capabilities
- Proficiency in MS Office Suite, including Word and Excel
- Strong verbal and written communication skills
- Experience with Salesforce is a plus
- High school diploma or equivalent; higher education preferred
Responsibilities
- Build and maintain strong relationships with clients to understand their unique needs and concerns
- Respond promptly and professionally to customer inquiries via phone and electronic channels
- Fulfill customer requests and provide solutions to ensure satisfaction
- Organize and prioritize workflow to meet clients' timeframes and demands
- Navigate multiple databases efficiently and accurately to retrieve and update information
- Identify opportunities for process improvement and suggest enhancements to increase efficiency
- Proactively recognize opportunities to grow existing customer accounts through exceptional service
- Collaborate with internal teams to resolve issues and provide comprehensive support
- Maintain detailed records of customer interactions and transactions
- Stay updated on product and service offerings to effectively support clients
- Build and maintain strong relationships with clients to understand their unique needs and concerns
- Respond promptly and professionally to customer inquiries via phone and electronic channels
- Fulfill customer requests and provide solutions to ensure satisfaction
- Organize and prioritize workflow to meet clients' timeframes and demands
- Navigate multiple databases efficiently and accurately to retrieve and update information
- Identify opportunities for process improvement and suggest enhancements to increase efficiency
- Proactively recognize opportunities to grow existing customer accounts through exceptional service
- Collaborate with internal teams to resolve issues and provide comprehensive support
- Maintain detailed records of customer interactions and transactions
- Stay updated on product and service offerings to effectively support clients
Benefits
- Competitive salary range of $35,000 - $40,000 annually
- Paid time off and holidays
- Comprehensive medical, dental, and vision insurance plans
- 401(k) retirement plan with employer matching and profit-sharing
- Tuition reimbursement and professional development opportunities
- Employee assistance programs and wellness initiatives
- Flexible work arrangements, including potential remote options
- Participation in performance-based success-sharing bonuses or commissions
Equal OpportunityCSC is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and respect all individuals regardless of race, ethnicity, gender, age, disability, sexual orientation, gender identity, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a positive, innovative work environment.
Desired Skills and Experience
Customer Service
- Competitive salary range of $35,000 - $40,000 annually
- Paid time off and holidays
- Comprehensive medical, dental, and vision insurance plans
- 401(k) retirement plan with employer matching and profit-sharing
- Tuition reimbursement and professional development opportunities
- Employee assistance programs and wellness initiatives
- Flexible work arrangements, including potential remote options
- Participation in performance-based success-sharing bonuses or commissions
Desired Skills and Experience
Customer Service
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