About the job
What youll do
Assist customers via live chat in a friendly and professional way
Troubleshoot issues and explain solutions clearly
Keep conversations efficient, supportive, and human
Share feedback with the team to improve our service and products
Help update chat guidelines, FAQs, and support templates
What were looking for
Excellent written English and fast typing skills
Strong communication and problem-solving ability
Patience, empathy, and a positive attitudeeven under pressure
Ability to work independently in a remote setup
A team player who shares knowledge and supports colleagues
Previous experience in chat or customer support is great, but not requiredwe value mindset and learning ability most.
What we offer
Competitive pay with clear growth opportunities
Remote work with flexible hours
Paid time off, wellness days, and health benefits
Learning and development support to help you grow
Annual retreat in a beautiful location with the whole team
Why this role matters
Chat is often the fastest, most direct way customers connect with us. Your role is to make every interaction smooth, clear, and positivehelping users feel supported in the moment they need it most.
Ready to join?
Apply today and start building a career where your communication skills and empathy truly make a difference.
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