About the job
Job Title
Customer Service Specialist
Location: Dallas, TX
Job Type: Full-time
Department: Customer Service
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will become the first line of support for our clients, ensuring they receive top-notch service while navigating their experiences with our products and services. You will be responsible for providing accurate information, resolving issues, and delivering a seamless customer experience
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information about products and services to customers.
- Resolve customer complaints in a professional and efficient manner.
- Document customer interactions and maintain detailed records in our database.
- Collaborate with team members to improve the customer service experience.
- Track and report common inquiries or issues to management for better resource allocation.
Qualifications & Skills
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to handle stressful situations with professionalism and poise.
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