Customer Service Representative - Mascot - New South Wales - Australia - On-site - Full-time

 About the job

To Facilitate The Achievement Of Strategy By

• Exceeding all customer expectations, and delivering a high level of customer service
• Providing valuable customer feedback to businesses to assist with operational improvements
• Answer all inbound calls delivered to soft phone
• Take direction from Team Leader of a daily basis

Principal Responsibilities

Receive and action inbound calls

• Action administrative tasks
• Receive and assign or reply to customer emails
• Ad-hoc tasks as requested by the Team Leader
• Outbound calls to existing customers to resolve their equiry or update them on their order
• Provide valuable customer feedback to Team Leader or Contact Centre Manager
• Alert Team Leaders to any impediments to campaign or operational deliverables
• Exceed all customers expectations and deliver a high level of customer service to all customers
• Actively participate in Team Meetings

Skills Required

• Exceptional customer service skiils
• Attention to detail and process driven
• Ability to identify and areas of improvement
• Exceptional written and verbal communication skills

Apply now