Customer Service Officer - Coburg, Victoria, Australia - On-site - Full-time

 

About the Job

Multiple Roles Available (35 Hours Per Week)

• 1 Full-Time Permanent Role with fortnightly RDO

• 1 Part-Time Permanent Role (0.85 FTE) 30 hours/week over 5 days

• 1 Part-Time Permanent Role (0.51 FTE) 18 hours/week over 3 days

• Monday to Friday

• Salary: $77k - $82k + Super (pro-rata for Part-time)

• Ability to transfer or take LSL (Long Service Leave) within Local Government

About Merri-bek City Council

Merri-bek City Council serves 175,000 residents, embracing diversity and community spirit. Located just 8km north of Melbourne’s CBD, our vibrant city is home to cultural diversity, creative industries, arts, and green spaces.

Our vision is to be one team, brave and diverse, making a difference. We are committed to environmental sustainability, social justice, and community wellbeing.

We offer flexible and hybrid work options and pride ourselves on being an inclusive and welcoming workplace.

About the Role

We are seeking Customer Service Superstars to deliver outstanding service to the Merri-bek community. You’ll work across both our contact centre and face-to-face customer service centres in Coburg, Brunswick, and Glenroy.

You will handle enquiries, process transactions, resolve customer issues, and provide professional support with a positive attitude. Conflict resolution skills will be key in navigating challenging situations.

Skills and Experience Required

• Experience in fast-paced Customer Service or Contact Centre environments

• Strong verbal, written, and listening communication skills

• Ability to manage challenging situations calmly and professionally

• Comfortable with digital engagement channels and quick to learn new systems

• Able to work autonomously or collaboratively in a team

• Skilled in receipting payments and reconciliation tasks

• Experience with CRM systems

• Resilient and adaptable to high-volume workloads

• Working with Children’s Check (or willingness to obtain)

What We Offer

• Fortnightly RDO (Full-time role only)

• Career development & training opportunities

• Salary sacrifice options

• Flexible work options

• Employer-supported study assistance

• Wellness programs

• Up to 20 weeks parental leave (primary) & 5 weeks (secondary)

• Purchase leave, ceremonial leave, gender affirmation leave, family violence leave

How to Apply

Submit your application via our online recruitment system including:

• CV

• Cover letter outlining your relevant skills & experience

• Any supporting documents (including valid WWCC if applicable)

Closing Date: 11:30pm, Monday 25 August 2025
Applications may close early if a high volume is received.

Merri-bek City Council is proudly diverse and an equal opportunity employer. We encourage applicants from Aboriginal and Torres Strait Islander communities, people with disabilities, LGBTQIA+ communities, and all cultural backgrounds.

Apply now