About Us
At EnergyAustralia, our mission is to lead and speed up the clean energy transformation for everyone. We aim to make energy simple by meeting customer needs and integrating their assets into our flexible energy portfolio.
About the Team
The Customer Connections team ensures that customers have precise and dependable metering solutions, helping both customers and EnergyAustralia effectively manage resource use and billing. This involves delivering metering services such as installing, maintaining, and managing electricity and gas meters.
About the Role
As a Customer Connections Solutions Consultant, you’ll be responsible for handling complex service requests and processes related to installing, removing, reconfiguring, and modifying gas and electricity meters. Your key tasks will include:
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Resolving detailed service inquiries through investigation and problem-solving to achieve customer satisfaction for both the customer and EnergyAustralia.
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Overseeing the full process for new electricity and gas meter connections — from verifying paperwork and preparing quotes to managing service orders.
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Managing solar panel meter reconfigurations in contestable areas, including service orders, quoting, customer communication, and document checks.
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Handling meter abolishments, additions, and changes nationwide, including document verification, service order management, and liaising with plumbers/electricians as needed.
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Addressing meter service order exceptions, incomplete orders, and necessary database updates.
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Managing gas shipper processes — coordinating with distributors, preparing customer quotes, and creating complex service orders with various gas distributors.
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Raising and processing service orders.
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Meeting KPIs and following established processes to ensure a positive customer experience.
Other Role Requirements
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High-speed internet suitable for remote work.
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Availability to work a rotating roster (8 am – 5 pm AEST, Monday to Friday).
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Completion of a 6–8 week training program at the Geelong office (Monday – Friday, 9 am – 5 pm), starting Monday, 6th October 2025.
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After training, work from the Geelong office on Monday and Tuesday, with remote work allowed Wednesday to Friday.
About You
Success in this role requires strong customer-facing experience (preferably in a call centre), excellent interpersonal skills, and the ability to follow strict policies and procedures. You should also have:
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Strong written and verbal communication skills.
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Previous call centre or energy sector experience (highly desirable).
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Proficiency in working across multiple systems.
Why Join Us?
We value inclusivity and belonging, encouraging everyone to bring their authentic selves to work. From our PRISM network supporting LGBTI employees to our Reconciliation Action Plan fostering stronger connections with Aboriginal and Torres Strait Islander communities, we create an environment where all are welcome.
We offer:
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A supportive team culture.
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Flexible working arrangements to balance life and work.
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Competitive salary and quarterly incentive program.
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Discounts on energy bills for you, friends, and family.
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An extra annual leave day for relaxation (“Recharge Days”).
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Volunteer leave days to support charitable causes.
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20 weeks paid, gender-equal parental leave.
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Modern Geelong offices with stunning water views.
If you’re ready to light the way in your career, click the Apply button and submit your online application.
For queries, contact Cat Rockett on 03 8561 8874 or via email at catherine.rockett@chandlermacleod.com.
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