About the job
What You Will Do- You will act as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/or complaints using email, telephone, chat, text and social media.
- You will assist and answer questions from external customers/callers.
- You will transfer calls to appropriate ODOT staff members when needed, and act as back-up for call coverage for assigned areas.
- You will use a computer and related software to research & analyze customer inquiries, ensure accurate date entry &/or to monitor system to ensure calls complete the workflow.
Benefits To You
- Enjoy an excellent work/life balance.
- Receive paid time off with vacation, sick and personal leave.
- Receive 11 paid holidays per year.
- Receive regular pay increases; 1st increase after 4 months.
- Receive an extensive benefits package; including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period.
- Experience growth opportunities within organization.
- Participate in employee tuition reimbursement programs.
- Receive a pension plan with 14% employer contribution.
For a list of all the State of Ohio benefits, please visit the Total Rewards website!
9 mos. training or 9 mos. experience in office practices & procedures; 9 mos. training or 9 mos. experience in public relations or customer service that included techniques for handling difficult people; 9 mos. training or 9 mos. experience in typing, keyboarding, data entry or word processing; 9 mos. training or 9 mos. experience in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Organization
Transportation - District 03
Agency Contact Name and Information
Erica Gill
Unposting Date
Aug 18, 2025, 11:59:00 PM
Work Location
District 3 HQ
Primary Location
United States of America-OHIO-Ashland County-Ashland
Compensation
22.96 - 27.92
Schedule
Full-time
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Customer Service
Technical Skills
Public Relations
Professional Skills
Problem Solving, Reasoning, Confidentiality
Agency Overview
Who We Are:
The Ohio Department of Transportation (ODOT) oversees building and maintaining the nation’s 5 th largest interstate system and the 3rd largest number of bridges. We take pride in providing safe and efficient roadways for the people of Ohio and to the people traveling within our great state. And in order to achieve that, we do A LOT! From Planning, Engineering, Construction to Law, HR, Communications, IT and everything in between, ODOT has a career for just about everyone. ODOTers are hardworking, passionate, and dedicated to public service. We strive to achieve our agency’s vision every day: To be a long term, reliable, professional, and highly productive organization.
ODOT's Mission Statement
To provide a transportation system that is safe, accessible, well maintained, and positioned for the future.
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