About the Job
Work Location: Hamilton, Ontario, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies are designed to allow colleagues to progress through the salary range over time as they grow in their role. The base pay offered may vary based on skills, experience, knowledge, location, and business needs.
As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter.
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We build strong and lasting relationships with customers by performing a range of customer service transactions, providing advice, and promoting services, products, and solutions. At the branch, we focus on understanding customer needs, identifying opportunities to promote products and services, and referring customers to the appropriate team member or Bank partner while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.
Role Overview
As a Customer Experience Associate, you will process financial transactions accurately, connect with customers, and provide tailored banking solutions. You will be a champion for customer needs, ensuring every interaction is positive and helpful.
Key Responsibilities
Process financial transactions such as deposits, withdrawals, and bill payments according to standard procedures, regulations, and TD's Code of Conduct and Ethics
Understand customer needs and recommend solutions while handling confidential matters
Resolve customer concerns using standard procedures, escalating non-standard issues as necessary
Achieve assigned goals by promoting banking solutions and completing processes accurately and on time
Provide clear advice to customers on banking solutions and processes
Promote a positive, diverse, and inclusive work environment by collaborating effectively with the team
Respect colleagues, stay dedicated, and provide updates on routine activities
Recommend operational improvements to enhance customer experience and operational excellence
Job Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administrative, organizational, planning, and time management skills
Proficiency in MS Office (Word, Excel, Outlook) and internet use
Proactive, detail-oriented, and able to manage multiple tasks and changing priorities
Strong communication skills, both verbal and written, with the ability to remain calm and courteous
Who We Are
TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We serve over 27 million households and businesses worldwide with more than 95,000 colleagues. Our vision is to Be the Better Bank and our purpose is to enrich the lives of our customers, communities, and colleagues.
We believe every colleague plays a role in customer experience. We continuously innovate, invest in technology, and build capabilities for the future of banking. Whether you are new to banking or experienced, TD offers career growth, mentorship, and training opportunities to help you reach your potential.
Our Total Rewards Package
Base salary and variable compensation
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Recognition and reward initiatives
Additional Information
This role is subject to provincial employment regulations, which may vary depending on location.
Colleague Development
Regular career and performance conversations
Access to an online learning platform
Mentorship programs
Opportunities to explore different career paths within TD
Training & Onboarding
Comprehensive onboarding sessions and training to prepare you for success in your role
Interview Process
Shortlisted candidates will be contacted for an interview
All applicants will be informed of outcomes via email or phone
Accommodation
TD is committed to accessibility. If you require accommodations, such as accessible meeting rooms or captioning for virtual interviews, please let us know so we can remove barriers to your participation.
Language Requirement (Quebec Only)
Not applicable
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