About the Job
Requisition ID: 233373
Location: Brampton, Ontario, Canada
Join a Purpose-Driven Winning Team
Scotiabank is committed to results, inclusivity, and a high-performing culture. As a Customer Experience Associate, you will be the face, character, and heart of our branches, helping customers achieve their financial goals.
Role Overview
Customer Experience Associates are people-focused and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch Network, you will provide exceptional service throughout the customer journey by:
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Taking a proactive approach to discover customers’ needs and truly listening to them
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Processing day-to-day banking transactions
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Building and maintaining long-term customer relationships
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Contributing to branch targets by identifying and fulfilling simple sales opportunities
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Acting as a technology expert, introducing customers to mobile banking tools and helping them manage their banking needs
Is This Role Right for You?
In this role, you will:
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Build strong relationships and deliver excellent customer service
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Identify customer needs and offer effective solutions
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Explain complex concepts in simple terms
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Succeed in a target-based performance environment and work well in a team setting
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Show eagerness to learn and determination to achieve results
Skills and Qualifications
We’d love to work with you if you:
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Have proven customer service skills from work or community involvement
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Are professional, friendly, and efficient in assisting customers
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Can work a flexible schedule
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Are comfortable with simple sales situations
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Have strong technical skills and can promote digital banking solutions
What’s in It for You?
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Opportunity to join a forward-thinking organization and work with a collaborative, innovative team
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A rewarding career path with diverse professional development opportunities
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Internal training to help you grow your skills and advance your career
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A workplace committed to making a positive difference in the community
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Recognition and rewards for high performance
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Competitive compensation and benefits package
About Scotiabank
Scotiabank is a leading bank in the Americas with a purpose: “for every future.” We help customers, families, and communities succeed with personal and commercial banking, wealth management, corporate and investment banking, and capital markets services.
Accessibility and Application Process
We value the unique skills and experiences every individual brings. We are committed to providing an inclusive and accessible environment for all. If you require accommodations during the recruitment process—such as accessible interview sites, alternate format documents, ASL interpretation, or assistive technology—please inform our Recruitment team.
Candidates must apply online to be considered. Only those selected for an interview will be contacted.
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