Customer Contact Center Assistant II - Alpharetta, GA - Full-time

About the job

Process consumer-initiated activities, including consumer disputes, front-end cases such as consumer reports, security freezes/lifts, fraud alerts, opt-outs, and email support queues.
Review claims and analyze if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues.
Utilize databases to enter disputes and Personal Identifiable Information (PII) and ensure timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA.
Transcribe consumer data from electronic and paper requests and inbound phone calls from customers into the appropriate database/support tool.
Search consumer profiles and initiate disputes based on details found on consumer reports5.
Review reports for accuracy and correct disclosure, making final decisions on which reports are sent to consumers.
Follow strict guidelines and SOP regarding various processes.