Customer Care Co-ordinator - North Ryde, New South Wales, Australia - hybrid - full - time

 About the Job

• Work with part of a team who delivers outstanding service
• Be part of a busy and energetic team
• Opportunity to grow your career and make a difference in the lives of others

At LifeHealthcare we believe Australian and New Zealand healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation and making a real difference to people’s lives.

Our passion is health, and our purpose is helping to make life better for others. As an organisation, we are guided by a set of values — Accountable, Agile, Authentic and Customer Centric — that define our character and culture. We encourage and support employees to live our values every day, whilst offering a range of benefits including health insurance discounts, career opportunities across the division, generous parental leave, employee referral programs, opportunity to purchase leave, volunteer leave, flexible hybrid work arrangements, and financial rewards for individual and company performance.

LifeHealthcare is looking for a self-driven, team player who is passionate about helping others. You will become part of our energetic Macquarie Park office and will provide support and guidance to customers through inbound and outbound communication channels.

You’ll Stand Out From the Crowd If You:

• Are an excellent communicator with strong written and verbal communication skills

• Have the ability to build quality relationships and collaborate with sales teams and medical professionals

• Can work in a structured manner with strong planning, prioritisation, organisational and time management skills, while focusing on quality and results

• Show resilience, self-motivation, and a flexible can-do attitude

• Can thrive in a fast-paced and complex working environment

You’ll Be Responsible For:

• Accurately and efficiently processing customer enquiries and orders

• Managing customer interactions end-to-end via phone and email

• Updating our system of record (Zendesk) while maintaining accurate records of all interactions

• Tracking orders and liaising with internal/external stakeholders to deliver on agreed KPIs and SLAs

• Keeping up to date with product knowledge to ensure service levels are met daily

• Supporting warehouse, order fulfilment and dispatch tasks, including inventory handling and cyclic stock counts

To Be Successful, You’ll Need:

• Previous experience within a customer service or contact centre environment

• Proven experience in processing orders and navigating various systems

• Proven experience working in a deadline-driven environment

About LifeHealthcare

LifeHealthcare is a company of the EBOS Medical Technology Division, which also includes an allograft manufacturing business (Australian Biotechnologies), an aesthetics division (Cryomed) and a South-East Asian distribution business (Transmedic). The mission of EBOS Medical Technology is to provide life-changing medical solutions to patients across Asia-Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries. This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology.

This position is for candidates who have the right to work in Australia. We are not able to offer sponsorship to persons without working rights and your application will not be considered.

If this sounds like something you want to be a part of, apply now for the opportunity to advance your career with a leading distributor, bringing world-leading medical technology to patients in Australia and New Zealand.

Apply now