Customer Care Associate - Tampa, FL - Hybrid - Full-time

 About the job

Job description:

Job Description

As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.

We act as a third party administrator (TPA) for Insurance companies - health, dental and vision claims.

We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.

• Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines
• Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers, providers, and agents
• Ability to answer phones in friendly, courteous, and professional manner.
• Analyzing claim payment and entering information into the computer
• Document required information into the system
• Meeting production and quality standards
• Must have a high school diploma or GED

Deliver

No.Performance ParameterMeasure1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter

 

Expected pay for this role ranges from $17/Hour (only english speaking) and $19/hours for Bilingual. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave option

“Although this role will be work from home, you must live within a 90-minute commute of Wipro/Client’s office location in [Tampa] to facilitate training, corporate services and other in-person requirements of the role.”

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

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