Call Centre Customer Service Representative - Part Time, Seasonal - Canada - Part-time

 About the Job

• Availability: Must be available to work between 10am–7pm on weekdays and weekends

• Employment Type: Seasonal position, Fixed-Term ending January 17, 2026

• Work Location: On-site at Call Centre, 25 De Baets St, Winnipeg

Summary

• Report to Contact Centre Supervisor

• Handle customer contacts through voice, email, and chat

• Provide exceptional service to drive brand loyalty and create memorable experiences

• Resolve post-sale issues, product questions, and service concerns

• Use multiple systems, programs, and resources to assist customers

• Empowered to make solutions beyond standard processes with professionalism and empathy

Responsibilities

• Manage all customer contact procedures and meet performance targets

• Handle inquiries about orders, returns, damaged products, shipping, billing, and promotions

• Convert opportunities into sales by suggesting products and upselling

• Use negotiation and problem-solving skills to resolve dissatisfaction

• Research and stay updated on promotions, processes, and policies

• Utilize coaching and feedback to improve performance

• Perform other assigned duties

Qualifications

• Basic computer skills, Microsoft Office, and web navigation knowledge

• Comfortable working in a sedentary, computer-based environment

• Strong written, verbal, and multi-channel communication skills

• Ability to interpret and manage challenging situations

• Capable of working independently and in a team

• Valid Canadian Firearm Possession & Acquisition License (PAL) is an asset

Benefits

• Immediate employee discount

• Fun and engaging work environment

• Competitive wages and excellent benefits

• Unlimited career advancement opportunities

Additional Perks

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions

• Access to Bass Pro Cares Fund

Apply now